Privacy Policy
Information We Collect
We collect personal information that you provide when you place an order, create an account, contact us, submit a review or use our services. This may include your name, telephone number, email address, delivery address and order details.
Where needed to process an order safely, we may also collect information you provide about the products requested, prescription-related details and delivery instructions. We collect technical information such as device type, browser, IP address and pages visited when you use the website.
- Account and contact details
- Order, payment and delivery information
- Customer service messages and feedback
- Website usage and device information
How We Use Your Information
We use your information to process and deliver orders, verify payments, provide customer support and communicate important updates about your purchases. We may also use it to prevent fraud, protect our services and meet our operational responsibilities.
With your permission where required, we may send information about products, services or offers. You can ask us to stop sending marketing communications at any time.
Cookies
Cookies are small text files stored on your device when you visit a website. We use cookies and similar technologies to keep the website working, remember preferences, improve performance and understand how visitors use the site.
You can manage or disable cookies through your browser settings. Some website features, including shopping basket and account functions, may not work properly if essential cookies are disabled.
Third Parties and Payment Processors
We may share relevant information with trusted service providers that help us operate the website, process payments, deliver orders, provide technical support or communicate with customers. These providers may only use the information needed to perform their services for us.
Payments are handled by secure payment processors. We do not normally store full payment card details on our systems. Payment processors handle payment information according to their own privacy practices and security procedures.
Data Retention
We keep personal information only for as long as necessary for the purposes described in this policy, including completing orders, responding to enquiries, maintaining records and resolving disputes.
When information is no longer required, we will delete it, anonymise it or securely store it only where continued retention is necessary.
Your Rights and Choices
You may ask to access, correct or update personal information we hold about you. You may also request deletion of information where appropriate, object to certain uses of your information or withdraw consent where processing is based on consent.
Some requests may be limited where we need to retain information for legitimate operational, security or record-keeping reasons. We may need to confirm your identity before acting on a request.
How to Contact Us About Your Data
If you have questions about this Privacy Policy, want to make a privacy request or have concerns about how your personal information is handled, please contact us through the Contact page. Please provide enough information for us to identify your request and respond appropriately.