Terms and Conditions | Prime Pharmacy Ghana

Who We Are

This website is operated by the business responsible for offering medicines, health products and related services through this online pharmacy. These Terms and Conditions govern your use of the website and any order placed through it.

By using this website or placing an order, you confirm that you have read, understood and agreed to these Terms and Conditions. If you do not agree, please do not use the website or place an order.

Orders and Payment

Orders placed through the website are requests to purchase products, subject to availability, payment confirmation and order review. We may decline, cancel or limit an order where a product is unavailable, information is incomplete, payment cannot be confirmed, or the order does not meet our supply requirements.

Prices are shown in Ghana cedis unless otherwise stated. Delivery charges, where applicable, will be shown before you complete your order. Product prices and availability may change without notice, but confirmed orders will generally be processed at the price displayed at the time of purchase.

You must provide accurate order, delivery and contact details.
Payment must be completed using the payment method made available at checkout.
An order confirmation does not guarantee that every item is available or that the order has been accepted.
If an item cannot be supplied, we may cancel that item and arrange a refund for any amount paid for it.

Shipping and Delivery

We deliver to locations within Ghana where delivery is available. Delivery times are estimates and may vary based on your location, product availability, weather, transport conditions, public holidays and other circumstances outside our reasonable control.

You are responsible for providing a correct delivery address and ensuring that someone authorised is available to receive the order where required. We may contact you to confirm delivery details or arrange a suitable delivery time.

Delivery may be delayed if address details are incomplete or incorrect.
Some items may require special handling or may not be available for delivery to all locations.
Risk of loss or damage passes to you when the order is delivered to the address provided.
Please inspect your order promptly and report missing, damaged or incorrect items as soon as possible.

Returns and Refunds

For health, safety and product-quality reasons, medicines, opened health products, temperature-sensitive items and personal care products may not be eligible for return. Returns are considered only where permitted by product condition, safety requirements and the circumstances of the order.

If you receive a damaged, incorrect or defective item, please keep the product and its packaging where possible while the matter is reviewed. Where a refund is approved, it will normally be made using the original payment method or another appropriate method agreed with you.

Refund timing may depend on the payment provider and the outcome of the review. Delivery charges may not be refundable where an order was correctly supplied and delivered.

Prescription and Medical Disclaimer

Prescription medicines will only be supplied where a valid prescription or other required authorisation has been provided and accepted. We may request further information before processing an order for prescription or regulated products.

Information on this website is provided for general product information only. It is not a substitute for advice, diagnosis or treatment from a qualified healthcare professional. Always read product labels and use medicines as directed.

Do not use website information to diagnose or treat a medical condition on your own.
Seek advice from a qualified healthcare professional before using a medicine if you are pregnant, breastfeeding, managing a medical condition, or taking other medicines.
Seek urgent medical assistance if you believe you are experiencing a medical emergency or serious reaction.

Limitation of Liability

We take reasonable care to keep the website information accurate and to supply products in suitable condition. However, we cannot guarantee that the website will always be available, error-free or free from interruptions.

To the extent permitted by applicable requirements, we are not responsible for indirect losses, loss of income, loss of data, or losses arising from incorrect information supplied by you, misuse of products, failure to follow product instructions, or delays caused by events outside our reasonable control.

Nothing in these Terms and Conditions excludes responsibility where it cannot lawfully be excluded or limited.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes to our services, products, business practices or applicable requirements. The updated version will apply from the date it is posted on this website.

Your continued use of the website after an update means that you accept the revised Terms and Conditions. Orders placed before a change will generally be handled under the terms that applied when the order was placed.